Poor client relations

During September 2017 I entered into a contract agreement with the Touchdown Group for a 2 week share block ownership at the Dunkeld Equestrian Estate in Dullstroom. The latter agreement entailed payment a once of capital amount of R198k and a monthly levy in return for the upkeep and maintenance of the unit. With each visit we found more evidence of poor maintenance. We reported the list of problems to no avail. I decided to get rid of this so-called investment. I decided to forfeit the R198k capital amount that I initially paid for the unit and offered the unit to an alternate interested buyer who must merely take over payment of levies. I found a keen buyer and submitted all the necessary documentation to Touchdown to process the transfer of ownership. We’re now in the 3rd week since submitting the documentation without any action or notification from them. Based on our past experience with this company, their lack of inaction is nothing new but frustrating nonetheless. Each time we try to get in touch with them via mobile phone, we are treated terribly. Please be warned in your dealings with this company, they have no respect for clients whatsoever. Their staff are prohibited from divulging the contact information of the people in charge namely Eben Odendaal (Touchdown CEO) and Allysius Oberholzer ***ner of Dunkeld). I regard their attitude as ***ardly.