Touchdown….quick to make a sale…..customer service what a FAIL!

I dont even know where to begin with this company. They are super quick to book a sale for accommodation. They booked the dates wrong. When we got to Dunkeld Country Estate, we had to wait for 45min+ in the cold before they could help us. They split our accommodation into 2 units even though we paid for 1 unit. It was suppose to be a tranquil family weekend with the kids grandma etc., but instead we have to move house twice. When confronted, they just said they are sorry. If we book another 3 days they can gives us 1 day free...what cheek as our weekend was spoilt from the start. We asked for a weekend do-over but instead was quoted. I will NEVER ever recommend touch down ever again to anyone.