PV
Pieter H
Active since Aug 2016
4
Reviews
0
Industries
Reviews
4 reviews33 months ago
MTN did not use my existing mtn number for my new contract
I app**** for a new contract on the 31th Jul 2:01PM. In the application to mtn customer care, i mentioned i have an existing prepaid number and listed it so that i can use this number The phone came, added the sim in the phone, but it was now a NEW number and not my existing MTN number. I went to the ferndale store this past saturday, after 40min they said they cannot help me. I phones and after 15 min a lady answered, the line dropped I phoned again only to be told there is a strike and the department that must help move the contract to ym old number is closed and there is also an MTN strike I phoned today, only to be told that because i used data on the new sim, they cannot help me...but as sson as you add a sim in a phone the phone will use data...this is beyond my control, and this was the only way for me to do a phone call from the new phone, and this is how we noticed the number was wrong. Does MTN see the issue here.,..dont use data, but in order to see the phone number, I had to make a caal to my other phone to see if the number dailing me is the old MTN numnber I just want my contract do be moved to my old MTN jumber we have had for years. If this means canceling the contract to do it over, please help us...I am the client here and i have been wasting hours to try get this simple thing fixed. NO ONE at mtn has been helpful and the one just sends you to the other one and back and forth
0 replies
59 months ago
Touchdown….quick to make a sale…..customer service what a FAIL!
I dont even know where to begin with this company. They are super quick to book a sale for accommodation. They booked the dates wrong. When we got to Dunkeld Country Estate, we had to wait for 45min+ in the cold before they could help us. They split our accommodation into 2 units even though we paid for 1 unit. It was suppose to be a tranquil family weekend with the kids grandma etc., but instead we have to move house twice. When confronted, they just said they are sorry. If we book another 3 days they can gives us 1 day free...what cheek as our weekend was spoilt from the start. We asked for a weekend do-over but instead was quoted. I will NEVER ever recommend touch down ever again to anyone.
0 replies
59 months ago
Cape Union Mart Cresta's staff rocks
Darian from cape union mart went out of his way to get my slippers. I would have waited 2 weeks for it, but instead i got it the next day. Thanks Darian for putting the customer first!!
53 replies
118 months ago
Telkom Mobile - 4 Weeks no phone delivered
<p>My phone was supposed to be delivered almost 4 weeks ago after i did an upgrade. after a week past, i phoned the courier conpany to find out what is going on. They told me they were high-jacked, and that all phones have been stolen so i must call telkom. I tried for the past 4 weeks to get a answer from telkom mobile as to why no one called me or told me what is going on. I kept getting a message saying we are escalating it but not one called me regardsing my phone. I then email telkom to cancel my contract due to the lack of transparency and feedback that i requested over and over. This was ignored as well. Today i get a message saying my phone is on its way. I asked telkom why should i saty and they should at least give me some sort of reason or incentive to stay after treatoing me like this. All i got was from the user who emailed me is "i am not authorised to do this". </p> <p> </p> <p>Telkom cannot just do what they want and expect their customerts to sit back and go along for a 4 week ride.</p> <p> </p> <p>This is not good enough for an existing customer trying to upgrade. </p>
159 replies
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1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)