Abysmal Service from TGSA!!

This is extremely distressing!! I have been sending emails since last year in August to set up an appointment to get graded but have had no response. NOW THEY WANT TO CANCEL our membership, when in fact we have been begging to get graded and are happy to be graded at any time. NB when I call your landline 0118953000 I get a voice message detailing your office hours and prompting me to call back during office hours, it is 11:05 which is most definitely within office hours!! There is absolutely NO WAY to contact these people!!!