I was waiting for Tourvest Travel to communicate with me about my travel arrangements the day before my trip

I was waiting for Tourvest Travel to communicate with me about my travel arrangements the day before my trip. I had to call their offices to arrange my shuttle and I did not receive any response from them. I only received a confirmation message today of my trip that I will be picked up at 07:00am. My shuttle only arrived at 08:10am, thus making me late for my meeting. The service from the driver (Kagiso) was fantastic and he apologised profusely for the delay and the lack of communication from their head office. The trip was comfortable and safe. I was able to read my documents in peace and without any interruptions. Thank you Kagiso for such a wonderful experience, all I ask is that your office gets their act together and when it comes to planning a trip, not to do things last minute. 👍🏾