Missing item from my order

I've made a purchase from toy kingdom 2 weeks ago. I've only received my order today and there is a toy missing from it. All my items are fully paid for and I've checked my order again to see if maybe the item is out of stock. But no, it shows that it has been delivered. I urgently need this toy for a party I'm attending on Saturday. What do I do now? Wait another two weeks to fix the problem? I'm very disappointed in you guys and will not be purchasing in the future. I've not been issued any refunds either and the toys is worth R219.