SOLD my vehicle!!!

I enquired about a demo Toyota Hilux, and the salesperson confirmed that the vehicle was still available. When I wanted to view the vehicle on Monday, I was informed that it was currently out. I explicitly confirmed that I wanted the vehicle and requested that it not be sold, and I further asked that the purchase documentation be initiated.

After the salesperson went silent and failed to send any documentation or request the required information from my side, I drove from Witbank to the dealership to speak to him in person. I was then informed that the vehicle had been sold and that he was unaware of this.

This is unacceptable. How can sales representatives not know the status of vehicles they are selling, especially after confirming a customer’s intent to purchase?

To try and “rectify” the situation, I was offered a more expensive vehicle with fewer extras, which is not an acceptable solution.

I sincerely hope Toyota South Africa takes note of this experience. Is this the level of service Toyota now considers acceptable?

I have been a loyal Toyota customer for many years and currently own nine Hilux bakkies. Experiences like this make one seriously question whether it is time to consider the blue oval instead.