SV
Schalk van der Vyver
Active since Jun 2016
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
SOLD my vehicle!!!
I enquired about a demo Toyota Hilux, and the salesperson confirmed that the vehicle was still available. When I wanted to view the vehicle on Monday, I was informed that it was currently out. I explicitly confirmed that I wanted the vehicle and requested that it not be sold, and I further asked that the purchase documentation be initiated. After the salesperson went silent and failed to send any documentation or request the required information from my side, I drove from Witbank to the dealership to speak to him in person. I was then informed that the vehicle had been sold and that he was unaware of this. This is unacceptable. How can sales representatives not know the status of vehicles they are selling, especially after confirming a customer’s intent to purchase? To try and “rectify” the situation, I was offered a more expensive vehicle with fewer extras, which is not an acceptable solution. I sincerely hope Toyota South Africa takes note of this experience. Is this the level of service Toyota now considers acceptable? I have been a loyal Toyota customer for many years and currently own nine Hilux bakkies. Experiences like this make one seriously question whether it is time to consider the blue oval instead.
0 replies
21 months ago
Missing Item
I have ordered 3 stretcher from takealot but on Saturday they only delivered 2. I have immediately queried it and he informed me that he does not have the 3rd unit but another driver will deliver it still the same day. The night I have informed takealot and received one email. Now nobody is answering me or giving any feedback when the 3 rd unit will be delivered!!!!
0 replies
23 months ago
Random Debit order?
A tracking unit was randomly added to my account and my bank account is debited for the last 3 months. If I enquire from the call centre representative they need to investigate the matter and will give me feedback, but this never happens?
53 replies
26 months ago
Fiber Installation Not Working - Frogfoot/Afrihost
I have app**** for a new fiber installation at my rental property. The installation was scheduled for Tuesday 20/02, frogfoot arranged it. The technicians did the installation and "tested" the line, claimed everything was working and informed that we need to contact Afrihost for activation. Tuesday afternoon after they left we attempted the activation via the whatsapp platform, it was unsuccesfull and the representative claim that it is to early we need to wait. This process was repeated 4 times until Thursday afternoon that the afrihost representative claimed that the line is faulty as will log a call to frogfoot. I have explained that it is urgent that we resolve the issue as the tenant is working from home and require a working internet connection. Until now, only silence, no feedback on this matter. And every time I need to re explain the hole issue and go through the same set of question and checked on the whatsapp chat as its a new representative.
58 replies
32 months ago
IStore faulty unused item exchange
I have purchased a DJI Mini 2 fly more combo drone at Istore Menlyn on the 23/08. On arrival home I have unpacked the item and placed the batteries on charge. The one battery did not want to charge and the LED indicators on the charger kept on flashing. I referred to the manual and it indicated that the battery is damaged. I subsequently return to the Istore the next day 24/08 to exchange the item. The sales representative and store manager did not want to assist me. They want to book in the complete package and send it away to assessment. I have tried to explain that the item is unused and I have purchased it less then 24 hours ago but still the only option offered was to send the item away. They could also not indicate the lead time. The store manager also inform me that I must take the unit home and I can use it and later return the item that they can send it away for assessment?? It is unacceptable that the faulty unused item cannot be exchanged!?!
0 replies
34 months ago
Tracker Debit order
My vehicle was ****** in July 2022. The tracking unit went offline shortly after the vehicle was ******. Tracker cancelled the debit order after the vehicle was ****** and reinstated it without any communication. I have requested clarity on this matter and after numerous email they claimed that they have reinstated the debit order as the vehicle was recovered. But yes it was recovered, but I never received it back. My replacement vehicle was fitted with a Tracker unit again. Now I am paying for two unit for 12 months and they are not replying any of my emails anymore??
120 replies
34 months ago
Insurance cover cancellation - No feedback
I have requested them to cancel my vehicle insurance in May 2023. the debit order has now been deducted twice since and zero reply or feedback from them
60 replies
42 months ago
Mixtelematics - Beame Cancellation
I have requested Beame to cancel my device in my previous vehicle sold more then a month ago. I have received two case number but zero feedback. This is similar to my previous experience last year which toke 9 months to resolve.
132 replies
46 months ago
Vodacom Fiber Change of Ownership
I am struggling from March to get the attention and help from Vodacom to transfer my fiber line at my old house to the new owners name. Every month the debit order is taken from my account and the house is not even mine anymore. Meanwhile the fiber at my second property was due for upgrade but if Vodacom can take your money they are faster to react and make necessary arrangements to suite them!!
268 replies
49 months ago
Beame Cancellation
I am trying to cancel my Beame device in my previous vehicle which I sold Oct 2021. I have paid the cancellation fee and send the proof of payment to them, but still every month I get a sms informing me my account is in arrears and what to hand me over to prelegal???? I have send numerous emails and tried calling the accounts department but after 30min of holding the line I am cut off.
444 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
16 (94.11764705882354%)