Poor Customer Service and Arrogant Service Advisor

The vehicle was taken in for servicing and for the repair of a nonfunctional USB port on the 6th of May 2025. The service advisor, Thuli, informed me that the car had been serviced and that the USB port had been fixed. However, when I collected the vehicle, it had not been washed. I was told to call the next day to arrange for it to be returned for the wash.

When I called the following day, receptionists Portia, Lumka, and Charlene answered the phone, but Thuli has not returned any of my calls to date. What’s more concerning is that, even after escalating the matter to the manager, I still have not received any follow-up or callback.

To make matters worse, the USB port is still not functional, meaning the initial issue remains unresolved despite being marked as completed.