Cars added to my profile are not showing up even though it's been in excess of years now.

I've tried to add more vehicles to my top tier plan on multiple occasions now and i just don't see them on my website profile. Please can we liaise via email so i have an email thread to keep you guys honest, a day will come where i have to use this service that i've paid for for many years now and you are going to tell me that car is not on the profile even though i've had numerous calls to add it. I need this addressed ASAP or i will cancel and post these reviews far and wide.