********* Conduct: Hendrik

I am appalled at the way Toyota Hyde Park has treated me. I gave Hendrik a lead which lead to a sale and he did not want to pay the referral fee. I specifically said to him he can thank me when the deal goes through. The deal went through and he did not even notify me that the deal when through and the car had been collected. He knew my number when he could not get a hold of the potential client, he would text me and I would leave my job to talk to him and find out what was happening. I called him once i had confirmation that the car was collected, i asked him about my referral fee. He told me their dealership does not pay referral fees. I called the dealership and enquired from another sales person who confirmed that they do pay referral fees. He then came up with another excuse saying that I did mention it at the time of the quotation which is a lie. He then apologized and said he would ask his Manager to process the payment, he told me he needed my ID, sars confirmation and bank confirmation. Since the 29th June 2023, I have not received any feedback on the reason for the delay. Today a consultant called me to say Hendrik says they needed my documents for an ongoing investigation not that they were processing the payment. I hope my documents are not being used *****ulently as those documents were requested under false pretenses. I never thought Toyota would be so ********* and I wonder if I'm being treated this way because of of my ethnic group. Apparently Hendrik also said the buyer doesn't know me, which is a lie. They buyer and i both live in the North West, he is a relative of mine. I drive, the very same car that was purchased although mine is a GR. After this treatment from Hendrik, I feel like I would rather go back to VW, they are an honest brand. Its not about the R1000, its about principle, moral and accountability for me which i feel Toyota Hyde Park lacks such. The manager said to me on the phone that I should not threaten him with saying I will contact Toyota SA. It says alot about him.