RM
Remo M
Active since Feb 2011
31
Reviews
0
Industries
Reviews
31 reviews4 months ago
Poor service from FNB call centre agents
In April I opened an account for my son, a youth account. In June he went to Europe and was not able to make purchases, I went to Rustenburg Square to get assistance which I got. My son was able to make purchases using his card and pin. Yesterday he arrived in Dubai and was unable to buy food, it required an OTP. The OTP was sent to my phone, with the time difference amd time allocated OTP he was not able to buy food. This morning im at Rustenburg Square to request them to take out the OTP function and notify the bank that my son is in Dubai and cannot use his card without the OTP function as he did in Europe. Ive been on the phone for more 2 hours and nobody can assist. My son doesn't have access to emails so therefore im a frustrated mother who's 12 year old cannot eat in a foreign country whilst he has funds in his FNB card. What kind of service is this when a call centre agent says she doesn't know where to transfer my call.
53 replies
13 months ago
Opened an account 3 days later, the same document is needed!!!! WHY HARDHOLD???
I opened a youth account for my son on the 31st March 2025, I produced my ID and proof of residence and my son's birth certificate. Yesterday I received an email from FNBHardhold saying FNB needs to maintain and verify client information on an ongoing basis, this account is just 3 days old. Nothing has changed from the day I opened to date so what exactly do you need to verify that the service consultant did not verify upon opening my son's account? I already gave my documents to the branch I opened the account at. So what do you want, are my documents not on your system?
53 replies
13 months ago
refusal to cancel policy therefore I must pay premium
I emailed Auto and General on the 30th March 2025 to cancel my policy with them. The policy included my 2 cars, building and household contents. I sold my one car on the 13th March 2025 and I told them and then they wanted proof from the dealership which bought my car. Which i sent through to them, to date I have not been refunded the pro rata for that car and have not received any communication regarding that matter. I then sold my other car and my property in the village, I sent them a cancellation email. My account was then debited and I called Auto & General and spoke to Nathan Chetty who refused to accept the email that I sent on the 30th March and was adamant that I will not be refunded my money. Auto & General have been communicating with me via email and I'm shocked today when they refuse to take and email as a cancellation. I'm a pensioner and do not have funds to call but I made means to get assistance to email them and cancel. I do not possess those items anymore so why must I pay for items that are no longer in my possession? I'm told to go to court to get confirmation that I do not own those assets anymore but we work with tribal authority. Is this how we are treated by Auto & General. I will advice my daughter to also cancel her policy with you as we cannot trust you, if this is how we are treated by you.
53 replies
13 months ago
Poor treatment received by pensioner. Rude consultants
I took insurance with absa and I was told the figure was R1800 but when the policy schedule came, the figure was not R1800. There are so many errors on the policy, there is no car hire, my household contents there are errors such as the number of geysers in my property, there are burglar bars on all windows and doors.I've tried to get in contact with Mr T Modise from Absa to get this matter resolved. I was told the pro rata would be included in my premium at the end of March. I'm a pensioner to have Patience Njusa hangup on me is very disappointing and Owethu and Boitumelo had me on hold for more than 30 minutes. I've been with absa for more than 20 years. This is the worst treatment I have ever received from Absa Insurance. I have received more than 6 reference numbers and nobody takes the time to call me amd resolve this matter. Is this customer service that we receive from Ansa insurance????
53 replies
23 months ago
Useless app
On the 22 May 2024 we went to McDonald's waterfall mall rustenburg and we tried to redeem our points with the assistance of the lady who works at McDonald's. We could not redeem our points to get the food but what irritated us is that the points kept on depleting the points. We were told that the points would be returned in a day or so. Which has not happened. You have really disappointed my son. I emailed and till today I have not had this matter resolved nor has anyone cared to call us. Is this this customer service?
53 replies
25 months ago
Vodacom bill us correctly, not for your mistakes!!!
I called Vodacom to cancel my contact in January 2024 and it was not done. I thought the month of February was my last month, I had to call in 2 more times just to get the contract canceled. I received an email saying I should use the remaining units, how can I do that when I destroyed the sim card thinking the consultant I spoke to will do their job. I called again and I was told there was a system error, how do I know about vodacom's system errors as I do not work there? You want to bill me for the month of March when I have done what was expected of me, I called in to cancel the data contract and to even say I don't need that number. It can be given to someone else as it was used only for data. Vodacom stop billing us incorrectly for your for your employees errors.
282 replies
30 months ago
Renata's poor judgement and incompetence results in me being charged R13062.88
I bought my Corolla Cross GR-Sport on the 23rd December 2022 in Kerksdorp at Oranje Toyota. I was assisted by Kobus Engelbrecht and the financial part was by Renata. I called Kobus, who did not know this clause and how was I meant to know it. Last week, I called Toyota Finance to get a settlement amount and I was told that I needed to have given Toyota Financial Services 3 months notice. Little did I know that Renata neglected to give me valuable piece of information that the National Credit Act had a clause in my contract which stipulates that I would be charged an amount for not giving the 3 months notice. She did not give me a chance to read the contract merely explained the interest rate, the amount i would pay monthly and the extras I requested to be added. An amount of R13062.88 was charged to my settlement amount because of an *********** woman who should be held accountable as she represents Toyota, she did not do her job correctly and now i must suffer a huge financial implication. I wonder who is being told of this clause, is it a racial matter, only white people being given the facts on the new sale of their vehicles? All Renata could say is I'm sorry and I should have asked, how could I ask something that I had no knowledge of? Was it not her duty as a representative of Toyota to give me the facts regarding the sale of my car? Her negligence and incompetence has cost me more than she will ever know. The decision to sell my car was not an easy decision to take but know because of Renata this has become the most costly decision! I regret buying a car from Toyota, you select which information you share with your black clients, That small but costly information could have been done the right way had I known. Toyota please hire competent people, we are now tired of being given selective information! Had i had that piece of information I could have called in 3 months ago and saved myself the heartache and devastation. To be told there is nothing that they can do is the hardest to fathom. Renata neglects to tell me about that clause and I must foot the bill for her reckless and irresponsible, lack of judgement, she was in a hurry that day to get ready for her Xmas festivities now, her negligence is costing me. I hold Renata responsible based on her duties, a car can be released to a client now she makes a mistake the poor client must pay her mistake. Now she must be held accountable!!!! Its is your duty to make sure you mitigate this risk that your employees neglect to give us the proper information to make good financial decisions for our accounts. I cant believe she used the excuse that I took extended 6 yr unlimited kilo as a reason why she didn't tell me about the clause. Settling my account, is a personal choice that is not decided about the extras I took for my car. Who knows, after driving the car for 6 months, I could have decided to pay it off? She does not know my circumstances so her assumption is just senseless or has no merit!!! Her assumption is based on an illiterate way of thinking.
131 replies
31 months ago
Professional service from Charity in the Claims Department
I spoke to Charity from the claims department this morning and she was such a great help. She was so helpful and she really calmed my nerves. I lost my handbag after travelling, i wanted to thank her for great and professional assistance, as we are still busy with the claim.
131 replies
33 months ago
********* Conduct: Hendrik
I am appalled at the way Toyota Hyde Park has treated me. I gave Hendrik a lead which lead to a sale and he did not want to pay the referral fee. I specifically said to him he can thank me when the deal goes through. The deal went through and he did not even notify me that the deal when through and the car had been collected. He knew my number when he could not get a hold of the potential client, he would text me and I would leave my job to talk to him and find out what was happening. I called him once i had confirmation that the car was collected, i asked him about my referral fee. He told me their dealership does not pay referral fees. I called the dealership and enquired from another sales person who confirmed that they do pay referral fees. He then came up with another excuse saying that I did mention it at the time of the quotation which is a lie. He then apologized and said he would ask his Manager to process the payment, he told me he needed my ID, sars confirmation and bank confirmation. Since the 29th June 2023, I have not received any feedback on the reason for the delay. Today a consultant called me to say Hendrik says they needed my documents for an ongoing investigation not that they were processing the payment. I hope my documents are not being used *****ulently as those documents were requested under false pretenses. I never thought Toyota would be so ********* and I wonder if I'm being treated this way because of of my ethnic group. Apparently Hendrik also said the buyer doesn't know me, which is a lie. They buyer and i both live in the North West, he is a relative of mine. I drive, the very same car that was purchased although mine is a GR. After this treatment from Hendrik, I feel like I would rather go back to VW, they are an honest brand. Its not about the R1000, its about principle, moral and accountability for me which i feel Toyota Hyde Park lacks such. The manager said to me on the phone that I should not threaten him with saying I will contact Toyota SA. It says alot about him.
0 replies
38 months ago
A white man gets superiority over black female ladies at Nedbank Rustenburg Waterfall Mall
I was at the Waterfall Mall branch (Rustenburg) yesterday around 15h30-16h00 and the service consultant where you receive the tickets was so rude. We get to the counter and she tells us that they are off-line. That well and good, we ask her if there is another way that my friend can get her statement for a car installments. There was a white gentleman behind us, this gentleman decides to come to the side and talk to the consultant. Instead of the consultant telling the gentleman that she still busy with us who are in front of her and him. he shows her a message on his phone, she continues to read it and assist him, i reprimand her that she cannot do that. She is still not done with us but she is assisting this man. Just because that man is white, he has superiority over us because we are black ladies. She ignores me and continues to show him where to go, i tell her that was wrong and she rudely says" ok sharp" and her hand gestures for me to shut up! I then continued to tell her that what she did was wrong instead she wanted me to tell the man instead of her and she continued to say ok sharp with the hand gesture that i shut up. Is that how you treat clients? She is rude and it is appalling that in 2023 your staff still do not know how to treat client. Unfortunately i did not get her name as i was disgusted and angry at that treatment. Due to that treatment, you will not be getting my business, i will rather stay with my bank that acknowledges my importance.
0 replies
Review Distribution
5 Star
2 (6.451612903225806%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (22.580645161290324%)
1 Star
22 (70.96774193548387%)