The worst service in 10 years

I have been loyal Customer at Kempton Park, now Modus for over 10 years and have to share this experience. On 2021.06.09 collected a service quote from the dealership for 210000k service. Very few employees in the service area and the vibe/mood I picked up was not good, no one greeted you, never been like this before. Booked the service using the Toyota App, very handy, requesting drop off and pick up with curtesy vehicle. Arrived Mon 14 Jun 08:02, greeted by service advised Molefi. Supplied all related requests including supply of own oil, pse be careful not to spill engine oil. Also requested wheel balance and polish. Went to the service area @ 08:15 for drop off transport. There were seven (7) customers waiting for drop off. I waited for one & half hours for pick up. No personnel asked, or advised about drop off. During this period there were very few employees in this area, one or two. I now arranged my own collection. I received my first follow up call 12:06, but could not answer, phoned back @ 12:23 & 12:30, no answer. Molefi phoned 12:51, busy with wheel alignment (no service done yet, going for wheel alignment, 4.5 hours later). 15:02 2nd call, balancing done off to wash bay, then over to workshop. Why wash bay when vehicle has not been serviced yet? 16:53 3rd call vehicle ready and then Molefi mentioned that the front disc pads were very low 2mm, should they replace? This has now taken a full day to be told about worn front disc pads - replied do not replace. Will have to be at service centre @ 07:00 next day to pick up vehicle. Arrived 06:55, checked invoice which had errors, air filter to be removed, as the vehicle has a reusable air filter. Molefi did not know what this was, he insisted that I take the new air filter, it was part of the service schedule, absolutely technical knowledge! I refused and eventually got credit. Checked vehicle before driving out, engine oil spilt at filler, and had white water marks all over the vehicle, not wiped down. Bottom line service advisors turn over very high, do not recognise any from a year ago, have little or no technical knowledge, Customer service in service area a disgrace. Sent email to Dealer Principle and visited the Service Mgr David Tlhakanye and discussed the experience. Confirmed that I will not be back, do not have to go through this experience again.