TK
TOYOTA KEMPTON PARK
Unclaimed Business
TK
TOYOTA KEMPTON PARK
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBL
tM
HW
Hennie W
1 reviews | Active since Jan 2020
22 Apr 2024, 09:35
Motus Toyota Kenpton Park
I'm sharing this review as I have had extremely bad service from them. No problems during the sale however after the sale is my issue. I have been driving my Toyota Starlet 2023 model since November last year. ( brand new) howeve4 my android auto is not working. It has been an instant back and forth. My car has been collected for inspection, brought back with my petrol light on, why should my fuel be at my expense when the issues are with Toyota? Secondly I was told at first the android auto works and I am using fongkong cables. These cables were all Samsung original cables bought at Samsung in Mall of Africa. Eventually after a couple of months the issue was well noted and I have been advised that the issue is indeed with the radio. This was only confirmed after I have been told my phone is the issue my cables are an issue etc. Although all of my cables and my phone worked in all other vehicles except mine. Long story short. I have been driving without android auto since the purchase of my vehicle in November. We are now 5 months down the line and my car is still not sorted. I don't get any feedback unless I follow up. Discusting really.
Helpful (0)
|Replies (0)HW
Hennie W
1 reviews | Active since Jan 2020
22 Apr 2024, 09:35
Motus Toyota Kenpton Park
I'm sharing this review as I have had extremely bad service from them. No problems during the sale however after the sale is my issue. I have been driving my Toyota Starlet 2023 model since November last year. ( brand new) howeve4 my android auto is not working. It has been an instant back and forth. My car has been collected for inspection, brought back with my petrol light on, why should my fuel be at my expense when the issues are with Toyota? Secondly I was told at first the android auto works and I am using fongkong cables. These cables were all Samsung original cables bought at Samsung in Mall of Africa. Eventually after a couple of months the issue was well noted and I have been advised that the issue is indeed with the radio. This was only confirmed after I have been told my phone is the issue my cables are an issue etc. Although all of my cables and my phone worked in all other vehicles except mine. Long story short. I have been driving without android auto since the purchase of my vehicle in November. We are now 5 months down the line and my car is still not sorted. I don't get any feedback unless I follow up. Discusting really.
0
Replies (0)SN
Sithembiso N
1 reviews | Active since Jan 2020
22 Feb 2024, 11:43
Appalling Service
This Motus Toyota Kempton Park, Is the worst dealership to have ever experienced, The repairs department is the worst I have ever come across since I have driven a vehicle, they give a sour taste to the mouth and a bad name to this beautiful Japanese brand. They should close down as I don't understand how have a gearbox repaired can take 2 months and going to 3... All I get is excuses and pathetic explanations. I hope Motus cuts ties with this dealership as their name is also being dragged down!!! Incompetence of the highest degree.
Helpful (0)
|Replies (0)SN
Sithembiso N
1 reviews | Active since Jan 2020
22 Feb 2024, 11:43
Appalling Service
This Motus Toyota Kempton Park, Is the worst dealership to have ever experienced, The repairs department is the worst I have ever come across since I have driven a vehicle, they give a sour taste to the mouth and a bad name to this beautiful Japanese brand. They should close down as I don't understand how have a gearbox repaired can take 2 months and going to 3... All I get is excuses and pathetic explanations. I hope Motus cuts ties with this dealership as their name is also being dragged down!!! Incompetence of the highest degree.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Jun 2023, 08:33
Unreliable dealership
Shocking experience. Took my car for service. Nothing done, had to collect it after 3 days and booked in Hyde Park. In those 3days they kept my car tracker kept informing me of battery removal.Only to realize that in those 3days they took off the water bottle and swapped with a broken one. My car started overheating the very same day l collect it from them. Had to buy a new bottle for R2500 from Toyota. Very disappointed with that dealership
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Jun 2023, 08:33
Unreliable dealership
Shocking experience. Took my car for service. Nothing done, had to collect it after 3 days and booked in Hyde Park. In those 3days they kept my car tracker kept informing me of battery removal.Only to realize that in those 3days they took off the water bottle and swapped with a broken one. My car started overheating the very same day l collect it from them. Had to buy a new bottle for R2500 from Toyota. Very disappointed with that dealership
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Apr 2022, 17:14
Bad service
I bought a Mitsubishi asx for the lady called Cynthia in 2020 but after few days I complained about the tyres of which they replaced and after some few months there was a problem in the gearbox that I complained about and they wanted me to come to Johannesburg and I reside in mafikeng but I incurred the petrol however the problem just comes and go and every time when I tell them am told I need to bring the car in Johannesburg of which I did and the service guy drove the vehicle even the manager drove the car and felt the problem but they claimed the car only needed the tyres but the problem doesn't go away. I think they sold me the car knowing it has problems with the gearbox now they told me it's over 2 years there is nothing they can do and the 2nd hand manager left the company so I have lost.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Apr 2022, 17:14
Bad service
I bought a Mitsubishi asx for the lady called Cynthia in 2020 but after few days I complained about the tyres of which they replaced and after some few months there was a problem in the gearbox that I complained about and they wanted me to come to Johannesburg and I reside in mafikeng but I incurred the petrol however the problem just comes and go and every time when I tell them am told I need to bring the car in Johannesburg of which I did and the service guy drove the vehicle even the manager drove the car and felt the problem but they claimed the car only needed the tyres but the problem doesn't go away. I think they sold me the car knowing it has problems with the gearbox now they told me it's over 2 years there is nothing they can do and the 2nd hand manager left the company so I have lost.
0
Replies (0)YN
YOLANDE N
1 reviews | Active since Jan 2020
22 Feb 2022, 10:22
TERRIBLE SERVICE
Firstly when I had my car serviced it took for ever and when I arrived to collect my car (after being told it would be ready) I was then told that the brakes needs to be done. At 16:30 with me sitting there !!!!!!!!!! Today I asked for a quote to have the brakes done. Asked for the quote this morning and got it telephonically. Still have not received the emailed quote and this is something I should have been quoted for when the car was serviced
Helpful (0)
|Replies (0)YN
YOLANDE N
1 reviews | Active since Jan 2020
22 Feb 2022, 10:22
TERRIBLE SERVICE
Firstly when I had my car serviced it took for ever and when I arrived to collect my car (after being told it would be ready) I was then told that the brakes needs to be done. At 16:30 with me sitting there !!!!!!!!!! Today I asked for a quote to have the brakes done. Asked for the quote this morning and got it telephonically. Still have not received the emailed quote and this is something I should have been quoted for when the car was serviced
0
Replies (0)BD
Bruce D'Arcy
1 reviews | Active since Jan 2020
19 Aug 2021, 18:17
The worst service in 10 years
I have been loyal Customer at Kempton Park, now Modus for over 10 years and have to share this experience. On 2021.06.09 collected a service quote from the dealership for 210000k service. Very few employees in the service area and the vibe/mood I picked up was not good, no one greeted you, never been like this before. Booked the service using the Toyota App, very handy, requesting drop off and pick up with curtesy vehicle. Arrived Mon 14 Jun 08:02, greeted by service advised Molefi. Supplied all related requests including supply of own oil, pse be careful not to spill engine oil. Also requested wheel balance and polish. Went to the service area @ 08:15 for drop off transport. There were seven (7) customers waiting for drop off. I waited for one & half hours for pick up. No personnel asked, or advised about drop off. During this period there were very few employees in this area, one or two. I now arranged my own collection. I received my first follow up call 12:06, but could not answer, phoned back @ 12:23 & 12:30, no answer. Molefi phoned 12:51, busy with wheel alignment (no service done yet, going for wheel alignment, 4.5 hours later). 15:02 2nd call, balancing done off to wash bay, then over to workshop. Why wash bay when vehicle has not been serviced yet? 16:53 3rd call vehicle ready and then Molefi mentioned that the front disc pads were very low 2mm, should they replace? This has now taken a full day to be told about worn front disc pads - replied do not replace. Will have to be at service centre @ 07:00 next day to pick up vehicle. Arrived 06:55, checked invoice which had errors, air filter to be removed, as the vehicle has a reusable air filter. Molefi did not know what this was, he insisted that I take the new air filter, it was part of the service schedule, absolutely technical knowledge! I refused and eventually got credit. Checked vehicle before driving out, engine oil spilt at filler, and had white water marks all over the vehicle, not wiped down. Bottom line service advisors turn over very high, do not recognise any from a year ago, have little or no technical knowledge, Customer service in service area a disgrace. Sent email to Dealer Principle and visited the Service Mgr David Tlhakanye and discussed the experience. Confirmed that I will not be back, do not have to go through this experience again.
Helpful (0)
|Replies (0)BD
Bruce D'Arcy
1 reviews | Active since Jan 2020
19 Aug 2021, 18:17
The worst service in 10 years
I have been loyal Customer at Kempton Park, now Modus for over 10 years and have to share this experience. On 2021.06.09 collected a service quote from the dealership for 210000k service. Very few employees in the service area and the vibe/mood I picked up was not good, no one greeted you, never been like this before. Booked the service using the Toyota App, very handy, requesting drop off and pick up with curtesy vehicle. Arrived Mon 14 Jun 08:02, greeted by service advised Molefi. Supplied all related requests including supply of own oil, pse be careful not to spill engine oil. Also requested wheel balance and polish. Went to the service area @ 08:15 for drop off transport. There were seven (7) customers waiting for drop off. I waited for one & half hours for pick up. No personnel asked, or advised about drop off. During this period there were very few employees in this area, one or two. I now arranged my own collection. I received my first follow up call 12:06, but could not answer, phoned back @ 12:23 & 12:30, no answer. Molefi phoned 12:51, busy with wheel alignment (no service done yet, going for wheel alignment, 4.5 hours later). 15:02 2nd call, balancing done off to wash bay, then over to workshop. Why wash bay when vehicle has not been serviced yet? 16:53 3rd call vehicle ready and then Molefi mentioned that the front disc pads were very low 2mm, should they replace? This has now taken a full day to be told about worn front disc pads - replied do not replace. Will have to be at service centre @ 07:00 next day to pick up vehicle. Arrived 06:55, checked invoice which had errors, air filter to be removed, as the vehicle has a reusable air filter. Molefi did not know what this was, he insisted that I take the new air filter, it was part of the service schedule, absolutely technical knowledge! I refused and eventually got credit. Checked vehicle before driving out, engine oil spilt at filler, and had white water marks all over the vehicle, not wiped down. Bottom line service advisors turn over very high, do not recognise any from a year ago, have little or no technical knowledge, Customer service in service area a disgrace. Sent email to Dealer Principle and visited the Service Mgr David Tlhakanye and discussed the experience. Confirmed that I will not be back, do not have to go through this experience again.
0
Replies (0)