bad service

I took my car in for a service at Toyota and made number 2 on the que because I arrived quiet early. to my surprise at 9:45 a.m. my car was not even attended to, yet other cars were being done and people were already arriving to fetch. also when I found out that my car was going to be a while I requested to be taken home and went to fetch something from the car - to my surprise when I got back the car was gone leaving me behind to wait for a car that was going to take about 2 hours to be done. what ludicrous and the consultants bad attitude did not help at all. never will I deal with that Toyota ever again.