Ridiculous from a big brand !

I purchased a brand new Toyota vehicle on the 25th of February 2023, the following reservations regarding the vehicle is highly disappointed considering this is a brand new car.

> The car was not washed properly and had streaks of residue of the previous drivers drink on the side holder of the door. >The drivers door panel is scratched and scuffed. >The steering wheel has a chip behind it that is easily felt. >There is a deep scratch by the hand brake >There is a whistling sound on front tyres > I have also noticed that the drivers front tyre went down compared to others.

Also, upon confirming the quotation sent to me Bidtrack amount was zero rands, however my tax invoice has an amount of 7000+ , the sales consultant nor did the finance representative did not mention to me , yet their manager claims that all was mentioned , I was told to sign on the electronic pad signature after signature with everything else clear besides this

Speaking to the manager I felt absolutely abused by the manner in which Jessica Singh had spoken to me, belittling every complaint I had and sweeping it under the carpet as if my complaint was not valid. She then went on to boast on her 24 years of selling cars claiming that “these things” happen and I must stop being immature about it. Thereafter proceeding to vent my concerns she snaps again and asks “are you done now”, completely appalled by this behaviour that falls nothing short of pathetic from such a massive dealership like Bidvest Mcarthy. I then asked if I could speak to someone higher up as Jessica kept belittling my words and her response was “You can go ahead and speak to the dealer principal and the matter will still fall on my desk”. If this is the attitude of this dealership, I request assistance with a higher authority to attend to this abuse I received from Jessica and my necessary complaints regarding the new car purchase. I really expected better post sales service considering how welcoming the pre sales service was.