Unhappy Motus Totyota Nelspruit customer

Lost my car key and needed a new key code to my vehicle. Went to Motus Toyota Nelspruit on two separate occasions to get a quote, then booked the vehicle in for the job and dropped it off in the morning, on the day it was due to go in.Three hours later an *********** service “advisor” calls me to ask about the key that needed to be coded, I asked her why she was asking me about the key when that was the reason the car was brought in in the first place. She then proceeded to explain to me that that wasn’t the correct process to follow, neglecting that I had been there on two separate occasions and called to book the vehicle in without being informed of any process. The “advisor” who took possession of the car took the key and said nothing only to call me hours later to “advise” me of the correct process, something she could have done earlier when I delivered the car. She didn’t even have the decency to acknowledge her wrong and to offer an apology, because to her mind she was the solution and not the problem. She was part of the problem FYI. Unhappy with their service.