Awful service

On the 14th January I took my car to Toyota Buffalo Mthatha for diagnostic, I was helped by the lady named Zodidi.

For 3,5 hours couldn’t get hold of my service provider until I decided to contact their driver and that’s when she phoned me back , confirming: if I knew about R1100 I am to pay for diagnosis and I confirmed knowing that. She then told me that my car was sent for wash and then called me back to come and fetch it only to get a car with no diagnostic report, which in my understanding means it was never done and no one cared enough to tell me that. The only thing she said was “We’re not making you pay “ when I was giving her my card for the payment of that R1100 she told me about.

Then I wrote my review and got a message that my complaint is handed to someone who will contact me and up until today no one has contacted me yet.

My main concern is of people who have no knowledge, is it not possible that they maybe ******?And their whole awful service