Lack professionalism and basic courtesy

I had a very disappointing experience at Toys R Us Vaal Mall while trying to collect a toy that my child’s father had already paid for at another branch. I went to the store yesterday and asked to speak to the manager since that was the instruction I was given when going to collect, unfortunately he was off. I explained my situation to a floor employee, who handed me the toy and directed me to the tills. At the tills, it was clear that the staff were unsure how to handle the collection. I explained that I had already been there on Wednesday, but the store had closed early for Christmas, so I had to return. I was asked to provide a copy of the till slip, which my child’s father immediately sent. I was told to email it, although I was later informed that the Canal Walk branch had already emailed the same slip. Despite this, I was left standing at the till for a long time with no communication or updates while the cashier assisted other customers. I wouldn’t have minded the wait if there had been clear communication, but I was essentially left unattended. When I asked what the delay was, the cashier responded dismissively, saying “here we wait, it’s a thing,” and imp**** that I should relax. I explained that I still had a long drive ahead and hadn’t even eaten. She then announced to her colleagues that she was going on lunch and walked away without informing me who would assist me next or what was happening with my collection. I waited 30 minutes in total for what should have been a simple collection. When they finally returned with a printed copy of the till slip that had already been sent, there was still no apology for the delay or the poor communication. Given that I had already attempted this collection earlier in the week, I expected the process to be handled more efficiently. Overall, the lack of communication, professionalism, and basic customer courtesy was very disappointing.