Waiting for my money

I canceled an online order on Thursday the 18th of December. Today I was told that it would be processed within 24-48 hours. Have not received any notification of my online order being canceled or a notification saying that they are processing my refund. I have to send whatsapps and emails that they take there own damn time to respond to. I had to phone in to get feedback regarding My refund and st times the calls just get dropped. I canceled my online order before it could be dispatched. And at the end of the day I used my money, not credit, to place the order. I was told today that a follow up would be done and I would receive feedback.... And till now I am still receiving feedback. I must surely phone on Monday and waste my ****in airtime once again. It takes these companies a second to take your money when placing an order, but then they take their own damn time to refund your hard earned money. If I do not receive my money by the 24th of December I will be laying a complaint with the NCC. Yes it is December but they need to make sure that they have sufficient staffing for this time of year