TPN Shop Not Provisioning Products

I purchased a residential lease-pack on TPN website for R600,00

The lease-pack was not provisioned to my account and I contacted the call center to complain that the pack was not provisioned.

I was advised to log a complaint by sending an email to their helpdesk.

The people at helpdesk advised me that my account was closed due to non-payment. I then provided them the latest statement from TPN that my account is up to date.

As things stand, they’re sending me a series of emails that have yielded no fruit.

Currently, I have paid R600 and provided them proof that the money was debited from my bank account but I do not have the product and I am not receiving any help.

After sale service absolutely atrocious