Disgusting "customer service"! I will NOT be back!!

Please note - this is for the PAARDENEILAND branch! I have only had GREAT SERVICE from TRAC-MAC Belville

I purchased a jacket in January 2019, and by February 2019 some of the press studs had started to rust. This was after 1 ride in the rain. Apart from being an indication of the bad quality of the product, it will also eventually put my safety at risk, as rusting press studs will create a weakness in the gear.

When I brought this to the manager's attention, he was totally rude and kept asking me what I expected from him. He kept blaming the manufacturer. After a lot of backwards and forwards, he eventually said he would send the jacket in to the manufacturer to be repaired. This does not work for me for the following reasons: I needed my/a jacket to ride my bike back home I live 50km away and it is an inconvenience to have to come back through, in a car or on a bike with a second jacket to ride home with Repairing/replacing rusted press studs in a mesh jacket compromises that quality and safety.

Not once did he suggest he was prepared to refund or replace the jacket, although I presented him with the payment slip. Instead, I was told it was an Entry Level jacket, and that it was therefore acceptable. Paying R2000 for a jacket is far from entry level in my opinion!

Quite frankly, I am disgusted at how I was brushed off, no apologies were made, and no workable solutions were offered. I will NOT be supporting you further, and will ensure non of my fellow riders and friends do either. There are many other biking stores in Cape Town that are more deserving of our business!