Accolade to Simphiwe Ngcane - TRAC Nkomazi Toll Plaza

This is dedicated to Ms. Siphiwe Ngcane based at the Nkomazi Toll Plaza who assisted me in a transaction query.

Thank you Siphiwe for resolving my query efficiently and courteously.

On 23 February 2024 I took the Chisa Lane at the Nkomazi toll gate. My tag gave a single ‘beep’ indicating to me that a transaction had been recorded. The gate failed to open. I had then to maneuver out and use a Toll Booth lane. The tag again gave a single ‘beep’ confirming to me that a second transaction had taken place. My query related to me understanding that I had incurred a double payment for passing the Nkomazi Toll.

On the 26th February I queried the presumed ‘second payment’ with the supposed TRAC Help Line on 0800 726 725 and received poor service but a promise I would be contacted on the 27th with a report back. No report-back was forthcoming.

I pursued the matter with the same agent on 5 March but again no satisfaction until Siphiwe Ngcane contacted me from the Nkomazi Toll Plaza itself.

TRAC – your Help Line was of no help!

Siphiwe you get FIVE STARS. Thank you.