AC
Alan C
Active since Mar 2013
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
Nedbank Fourways: Disgusting Client Service.
I am a Nedbank Client since 1981 and have been for 45 continuous years. Yesterday, 5 March 2026, was the second time that I have been to Nedbank Fourways for assistance at the “Help You Zone”. On arrival I was issued with a ticket #005, time stamped 10.18. I sat down and waited to be called but observed the following. At the “Help” desk: Three persons absorbed at the three computers; elsewhere, Nedbank staff in offices, either single of in discussion with a second Nedbank employee, and again absorbed by computers. After TWO minutes I was joined by a person who had come to collect a card. Both of us discussed the inaction of the Nedbank staff with respect to us – their clients! After TWELVE minutes 43 seconds, I took a photograph of the Computer display: Ticket 005 Waiting Time 12.43 (Clients Waiting 1); Ticket C004 Waiting Time 10.05 (Clients Waiting 1). After TWENTY minutes, I took a photograph: Ticket 005 Waiting Time 20.03 (Clients Waiting 1); Ticket C004 Waiting Time 17.25 (Clients Waiting 1)! Time for action. I went to the “Managers Office”, interrupted a ‘staff discussion’ and asked 3 times if this was Nedbank Fourways standard, before he said “No”, and went to call the “Team Leader”. I found out that the Manager was not, indeed, the Manager but was using the office. I did not accept his nor the “Team Leader’s” apology. I was guided to Ms. Caroline Mukheli who was absolutely superb! So Nedbank Fourways: Disgraceful “service” – once again! Ms. Caroline Mukheli: Excellent service – Thank you! Do I expect to hear from Nedbank? Well it will depend on my “Ticket Number” I guess, but I will not hold my breath.
0 replies
2 months ago
Bouquet to Michelle at SARS
I received correspondence from Michelle Mathokwane, based at the SARS offices in Steven House, Brooklyn, Pretoria. My reply was responded to almost immediately. Michelle contacted me telephonically and her conduct was professional. Her level of politeness and help exceptional. Thank you Michelle for your diligence, professionalism and politeness.
0 replies
12 months ago
Bouquet for AON’s Gladness Masemola
Bouquet for AON’s Gladness Masemola I have been a client of AON Insurance Brokers and their predecessors since around 1981. Annually AON, the current Broker, send me policy related documentation (in 2025 235 pages!) and a follow up call to discuss the annual policy update. This year I had the pleasure of dealing with Ms. Gladness Masemola. What a delight! Polite; efficient; courteous; affable; thorough, are adjectives that come to mind. Well done Gladness! AON learn from Gladness!
58 replies
18 months ago
SANTAM House Claim Experience
I recently had to claim against my House Insurance cover provided by SANTAM. My claim was resolved to my satisfaction, but I would particularly like to thank Busi Mahlaba for her professionalism and persistence in follow-up to ensure my satisfaction. Thank you Busi.
106 replies
20 months ago
Capitec Management: NONTOKOZO did your team proud!
On 29 August 2024 I found some personal items including an ID, Drivers Licence, Bank Cards and various shopping cards on a branch of the Magaliesberg in east Pretoria - clearly they had been ****** and dumped. Two of the cards were from Capitec Bank. I phoned through to Capitec and was fortunate to be in contact with NONTOKOZO! What a delight! How professional. Within minutes she had contacted the owner of the cards and as an intermediary, and after certain confirmations, gave him my contact details. Capitec Management: NONTOKOZO did your team proud! The owner of the cards and ID was thrilled by my find and we will meet to return his property.
53 replies
21 months ago
AON's Nomvuyo Sitshoni kept me as their client!
I am not pleased with AON as my insurance brokers. My reasons are that on an annual basis I have to initiate discussions on the increases to my insurance that includes both vehicles, a home and contents. Last year I phoned and got hold of an agent who said he would come back to me within 24 hours – I am still waiting! Furthermore AON Marketing – I suggest you phone through to your offices and listen through the entire reception and direction process and your ‘courtesy’ music – the sound is appalling for a ‘first world’ company. There is no excuse for this. AON Marketing do your job! I am pleased with Nomvuyo Sitshoni an exceptional Client Service Consultant This year, I was fortunate to get into contact with Nomvuyo Sitshoni. Nomvuyo has a superb and professional manner. Nomvuyo is efficient and effective all the time listening and hearing. Nomvuyo addressed my concerns and sent a revised schedule of insurance to me which we discussed on Thursday 25 July 2024. Thank you Nomvuyo you are an absolute delight to deal with. You are why I have not moved from AON who took over my accounts from Glenrand MIB in 2011.
0 replies
26 months ago
Accolade to Simphiwe Ngcane - TRAC Nkomazi Toll Plaza
This is dedicated to Ms. Siphiwe Ngcane based at the Nkomazi Toll Plaza who assisted me in a transaction query. Thank you Siphiwe for resolving my query efficiently and courteously. On 23 February 2024 I took the Chisa Lane at the Nkomazi toll gate. My tag gave a single ‘beep’ indicating to me that a transaction had been recorded. The gate failed to open. I had then to maneuver out and use a Toll Booth lane. The tag again gave a single ‘beep’ confirming to me that a second transaction had taken place. My query related to me understanding that I had incurred a double payment for passing the Nkomazi Toll. On the 26th February I queried the presumed ‘second payment’ with the supposed TRAC Help Line on 0800 726 725 and received poor service but a promise I would be contacted on the 27th with a report back. No report-back was forthcoming. I pursued the matter with the same agent on 5 March but again no satisfaction until Siphiwe Ngcane contacted me from the Nkomazi Toll Plaza itself. TRAC – your Help Line was of no help! Siphiwe you get FIVE STARS. Thank you.
0 replies
37 months ago
e-joburg website and services
Joburg electronic services recently introduced a new web site from which one can download their Utilities Statement. I had frustrating access problems to the site this afternoon (28 March 2023) and lodged a complaint on the site via the compliment/complaint facility. The almost immediate response back was an acknowledgement and that they would get back to me. To my absolute surprise they did within 30 minutes and a very efficient, empathetic employee named SELLO assisted me to my complete satisfaction. I thank all involved for their contribution in this success story!
0 replies
37 months ago
Irritated by MiWay unsolicited cold calls
On 23 March 2023 (today) I have received three cold calls from MiWay Insurance (dare I say “SO-FAR”) regarding their products/services. These ‘Direct Marketing’ calls are unsolicited and I have definitely never expressed any interest in MiWay or it products on any platform – electronic or other. Cold calling is defined as a sales technique used by telemarketers whereby they call individuals who have not previously expressed interest in the offered products or service. It is basically unsolicited ‘direct marketing’ through telephone calls. In simple English POPIA defined ‘Direct Marketing’ as marketing aimed at an individual with the direct or indirect purpose of selling goods or services to that individual. On the third call today, I asked the tele-caller (Charlie), where MiWay had got my contact details from. Charlie was very polite, spoke very clearly and after a pause told me: "Blue Label Data" on a JHB number zero-one-one, five-two-three, three thousand. I have tried to call this number, without success – as, as I see it, the collecting, storing and dissemination of my personal contact details (for financial gain) is ******* in terms of POPIA – thus what ‘Blue Label Data’ is questionable at very least. By using such services, one must ask, if MiWay is not complicit in this unsavoury, questionable practice and therefor a company you would want to be associated with. I have asked the MiWay tele-caller to remove my name and details from their data base as I view unsolicited cold-calling as in infringement on my rights to privacy.
106 replies
46 months ago
Joburg City Accounts Department expand citizen plunder!
Of late I am notified, via my cellular phone, of the availability of my latest Utilities bill. This is typically around the 6th of the month. The latest bill is dated 2022/06/06 but the due date is 2022/06/21 - that is 15 days later! 15 days!? - where do these public servants get their 'payment due' dates from. Who has invoicing due dates of two weeks other than Joburg (a World Class City - according to themselves!). Who in this day and age of citizen plunder by the national government and local authorities, has the money to settle their account on the 21st of the month - 15 days after due date? Recent surveys indicate most South Africans have spent their monthly income within the first 8 days of the month. I received an SMS from Joburg City at 12h16 on 28 June stating my account "is overdue. Settle it urgently to avoid credit control action. Ignore if already paid" How dare you threaten citizens who are actually paying for their services within 30 days?!!!!! Oh yes, of course - now they can charge interest on overdue accounts... and so the plunder continues. Get real Joburg Accounts and as for the DA councillors - do something constructive other than talk and take home your pay.
0 replies
Review Distribution
5 Star
11 (40.74074074074074%)
4 Star
2 (7.407407407407407%)
3 Star
0 (0%)
2 Star
2 (7.407407407407407%)
1 Star
12 (44.44444444444444%)