Unprofessional service with no Accountability

I previously stated my dissatisfaction with Tracker as my debit order was not actioned. I was assured that the problem was sorted out and guess what my debit order for March 2026 was never deducted. I sent an email asking for an explanation and feedback and received this email from the Credit Controller,

"I trust you well, please be advised that your request to change to cash option has been approved"

I never made that request so I have no idea whether this person ever read and understood my request for information on my debit order activation, or just was just too lazy to do the research to provide me with the correct and fact based information I had asked for.

Needless to say I received no call to apologise or to tell me what will happen about this month's payment and future payments.

Extremely unprofessional service and obviously they don't value their customers either, so I guess I will try another service provider who would like my business!!