Management of Property or is it Mismanagement?

Currently Trafalgar is managing a Property in Jeffrey's Bay, acting as Trustees for the Body Corporate. Their Accounting is very excellent, but the managing of the Property ...... and enforcing rules.....??? No use complaining, they put your problem in a wrapped parcel with a bow .......daring you to.report them! Throwing legal terms when a problem arise. People just give up, and learn to live with the turmoil surrounding them.