Lost Opportunity: Trailarent’s Lack of and Poor Response Costs Them Business

We're in the process of finding one-way trailers for a lengthy move from Krugersdorp to PE at the end of January. While looking for various suppliers and quotes, a different, much larger company referred your company to me. So, on 31 December, I used the online contact form to contact Trailarent at BW Strubens Valley, asking about the availability, costs, logistics, etc., for two 4m one-way trailers to PE. I received a quick response on 2 January referring me to a list of other Trailarent branches, and I opted to email the Randburg branch, which is the closest to us, besides Strubens Valley (Roodepoort). To this day, no response has been received, not even an acknowledgement of enquiry. It seems Trailarent isn't interested in new business. Maybe they get too much and don't need ours. In the meantime, I've managed to secure two one-way trailers with the other company and also asked them to stop referring customers to Trailarent. It's a pity that a company with a good business model like this does not provide the same service across all branches.