GM
Gezina M
Active since Jul 2016
54
Reviews
0
Industries
Reviews
54 reviews14 months ago
Urgent Complaint – Unacceptable Delay and Poor Customer Service
I am writing to formally express my deep dissatisfaction with the service we have received regarding our MTN Fixed-LTE Uncapped 20Mbps order, placed on 22 January, under our business account. The handling of this order has been unacceptable, and I demand immediate action to resolve this matter. On 23 January, we received confirmation of our order and instructions to complete the RICA process. Since we had recently moved to a new property and did not yet have proof of residential address, we were advised to submit the property transfer documentation and a copy of ID as sufficient proof. It was duly emailed and uploaded via the provided link. On 1 February, we received an additional request for an affidavit confirming the physical address, which we then submitted via email and uploaded on 5 February. However, we never received any acknowledgement or response confirming receipt of these documents. Given the lack of communication, we made multiple attempts to contact your support team through WhatsApp, phone calls, and chat, all of which were met with unacceptable delays or outright disconnections. Here is a summary of the poor customer service experience we endured: • Thursday, 6 February: We started a WhatsApp chat before 13:00 and only connected with an agent (Firdows Van) at 15:00—two hours later—yet we still received no status update. • While I was on this chat, my husband also sent a WhatsApp message from his number (082 786 6253), which was even worse—agent Stanton Fillies connected at 14:15, responded at 14:33, and then abruptly ended the chat at 15:20 due to “no communication.” • Earlier that day, we called via the sales channel (11:22 AM) and were placed on hold for 22 minutes before the call was disconnected. Later in the afternoon, another call with Lebo resulted in excessive questioning before the call was again cut off. It is utterly unacceptable that, after spending countless hours attempting to obtain a simple order status update, we have received no resolution, acknowledgement, or clear communication. Your current customer support process is failing customers by forcing them into unresponsive and unreliable channels while prioritising sales over service. As long-standing customers of Webafrica, both personally and now as a business, we are highly disappointed and are seriously re-evaluating our decision to continue with your services. We must escalate this complaint further if this matter is not immediately addressed. Resolution Required Immediately: 1. Please provide a clear update on our order status and router delivery. 2. Confirm receipt and verification of our RICA documentation. 3. Address the unacceptable service failures and provide a direct, efficient resolution path. I expect a response today with a concrete resolution, failing which I will escalate this matter to higher management and relevant consumer protection bodies. I trust that you will act promptly to rectify this situation.
53 replies
15 months ago
Unacceptable Delay in Parcel Collection and Overnight Delivery!
I am extremely disappointed with the poor service I have experienced with Aramex Click-Way. I booked a collection for an overnight delivery at 11:15 AM YESTERDAY (Reference: CWC98326200), yet the parcel remains uncollected! Two emails, two WhatsApp messages, and a Facebook message were also sent regarding this issue, but I received no response, which adds to my frustration. This was my first time attempting to use what was advertised as a service "offering convenience to customers with 3 easy steps,” but it has proven to be anything but. Such delays and lack of communication are unacceptable for a service claiming to provide reliable overnight delivery. This experience has left me doubtful about using your service again. I am extremely disappointed and expect an immediate explanation and resolution.
0 replies
15 months ago
Unacceptable Delay in Parcel Collection and Overnight Delivery!
I am extremely disappointed with the poor service I have experienced. I booked a collection for an overnight delivery at 11:15 AM YESTERDAY (Reference: CWC98326200), yet the parcel remains uncollected! Two emails, two WhatsApp messages, and a Facebook message were also sent regarding this issue, but I received no response, which adds to my frustration. This was my first time attempting to use what was advertised as a service "offering convenience to customers with 3 easy steps,” but it has proven to be anything but. Such delays and lack of communication are unacceptable for a service claiming to provide reliable overnight delivery. This experience has left me doubtful about using your service again. I am extremely disappointed and expect an immediate explanation and resolution.
0 replies
15 months ago
Lost Opportunity: Trailarent’s Lack of and Poor Response Costs Them Business
We're in the process of finding one-way trailers for a lengthy move from Krugersdorp to PE at the end of January. While looking for various suppliers and quotes, a different, much larger company referred your company to me. So, on 31 December, I used the online contact form to contact Trailarent at BW Strubens Valley, asking about the availability, costs, logistics, etc., for two 4m one-way trailers to PE. I received a quick response on 2 January referring me to a list of other Trailarent branches, and I opted to email the Randburg branch, which is the closest to us, besides Strubens Valley (Roodepoort). To this day, no response has been received, not even an acknowledgement of enquiry. It seems Trailarent isn't interested in new business. Maybe they get too much and don't need ours. In the meantime, I've managed to secure two one-way trailers with the other company and also asked them to stop referring customers to Trailarent. It's a pity that a company with a good business model like this does not provide the same service across all branches.
0 replies
17 months ago
Immediate Action Required: Account Linking Issue
Dear FNB, I am raising a complaint regarding my inability to view my converted revolving loan account (4000534343476) on my app or online banking profile. I queried this issue in September, but you did not respond. This morning, I spent over 2 hours calling various call centres and using secure chats, but no one resolved the issue. A consultant, Emily, connected me to the Private Clients Service Suite at 11:40 for further assistance with account linking, but the chat remains inactive with no progress. I need you to add this account to my profile immediately so I can access transaction details and settle the account. I find it unacceptable that this account continues to create problems, while all other converted accounts display correctly on my profile. Your failure to provide adequate support has left me deeply frustrated. Resolve this matter today without further delay. Show me you really care! Sincerely, Ina
56 replies
17 months ago
Struggling for Timely Assistance on Urgent SUF Withdrawal Request with SCCC!
Hello! I’m reaching out to connect with a Sanlam Corporate Client Care representative as soon as possible. I hope to receive an update soon with the range of contact options available, including the web portal, email, and WhatsApp. I submitted my resignation withdrawal and part transfer to my RA on 18 October and eagerly await feedback on the payment progress. The timing is essential, as I’m excited to be finalizing a new property purchase and need to secure these funds by mid-December. I’d be grateful for any assistance in expediting this process. Thank you so much!
663 replies
19 months ago
Over an hour online chatting with 5 different consultants and still no resolution to my query!
I've been online chatting with 5 consultants for over an hour now. Why can nobody help with my query? There's an account that I cannot see on my online banking profile or app. Why is it so difficult to get an answer? I've been shoved between different departments, still nothing! I need to see account 4000534343476 on my profile. Help!
53 replies
29 months ago
Fix your account records now! Stop sending SMSs to the wrong people!
To this day, I have received SMSs meant for someone else, "Liesle Aucamp," since September 13, 2023! I even contacted the number given (031) 270 0600 on October 12 at 14:34 and spoke to Lihle (this should be noted and recorded, hopefully, as it was a 7-minute call at my expense!), and made her aware I'm NOT Liesle Aucamp and to remove my cell phone number from this client's record. Well, Lihle didn't care about our discussion and didn't find it important enough to follow through on my request, which is why I'm still receiving these SMSs. I'm asking a final time: please remove my cell phone number immediately from this client's record and stop harassing me with your ongoing SMSs asking for R32 to be paid! The Ampath account reference XUY65687 appears on the SMS.
258 replies
33 months ago
A month has past and FNB still don't have their act together! Disappointing service!
This is a follow-on to the July 12 complaint... Still, my account **********8 isn't closed, despite a long conversation and various emails, as well as a discussion with Charity yesterday, with no acknowledgement or any feedback from FNB. I sincerely hope I will not be charged monthly account fees on August 8! Again, an unauthorised debit order went off for the RevFac **********8, too. I disputed it and was charged a fee. You need to reverse this fee as you were not authorised to debit my account for the RevFac amount due, so why must I be charged an unpaid fee amount? As previously asked, STOP debiting my account immediately for the RevFac, as it's all part of the debt review process and you receive the payments from Hyphen under the renegotiated payment terms! It seems I need to go through this every month with FNB! Gatvol!
120 replies
34 months ago
A nightmare to update bank details with SARS! What happened to customer experience in this digital age?
After submitting proof of bank account details change via eFiling, I was told that I also needed to upload a copy of my ID and proof of address for further verification. However, the upload button isn't available anymore. Nowhere does it indicate anything else is outstanding on eFiling? The status is "submitted", so I took the liberty of phoning SARS, and after holding for more than an hour and a half, the consultant dropped the call on me. I was stunned when she told me I also needed to submit the above documents, so I laughed, obviously not at her but the whole SARS setup and lack of feedback and service! I hope I've uploaded it to the right location online, not eFiling, and they will refund me as soon as possible. FYI, this is not the first time my bank details have changed in all the 30 years I've been a good tax-paying citizen; however, it's the first time I've had such a bad customer experience getting it updated with SARS. I don't recall going through such an administrative nightmare as I did this time.
0 replies
Review Distribution
5 Star
1 (1.8518518518518519%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
53 (98.14814814814815%)