Rude and trashy employees and services

I booked a trailer for the 20.12.2024. I got there and the piece of trash with no manners tells me "There's no trailer for you, that website don't work, I told them so" I then request that he phones head office to clear the issue he then says, "I wont". I then request for him to give me the number so I can call he then tells me, "I won't do it, you find it" and walks away. Is this the trash trailarent employs, if it wasn't for my wife I would have broken his nose, the piece of ****. I know I won't get a response from this but I will post this on every social media platform I can find.