Rude staff

The people that mend the calls are rude. They lack communication skills. They are quick to talk and cut you off or even interject when talking to concerned family members. They make promises to call you back, which they never do. I gather it’s another way of dismissing you.

Spoke to the lady by the name of Lindi on the 30th of October 2023 and today on the 15th of November 2023. She gave me attitude and still does not listen to a person before responding. She’s quick to talk about an issue she has no context about or full information and when you try to explain, she’s dismissive.

As family members including the parents, we are very disappointed about how they profile people and block communication without understanding the issue or listening to concerns raised regarding lack of communication so we can find out how their client and our family member is doing. We had to write an email to escalate a rude Bongani, who is famous for promising to call you back which he never does. After the email it was then that he called back and for some of us we (including the parents) were removed from the red list to be able to talk to our family member.

Fast forward today, we call, only to be met by the rude Lindi, to explain that we waited for Bongani’s call to let us know if our family member is released, again, she was quick to talk and not listening. We tried explaining that we are calling because whatever information they gave out, didn’t filter through to the parents.

We still waiting again on Bongani to call.