It has been 2 weeks since TransferGo together with Starling Bank refused to my problem using SWIFT programme

TransferGo together with Starling Bank they are clueless and not helpful at all when an error is made when transfering funds of a client. They are unable to correct the error. They keep on pointing fingers at each other, and advises us as clients using their serivices to be patient and wait for weeks for the matter to resolve itself. Even after waiting for 2 weeks, they still blame the receipient bank (Standard Bank of South Africa) even after Standardbank has sent an email advising TransferGo and Starling to state what must be done with the funds via SWIFT.

TransferGo and Starling refuse to correct this error on SWIFT.

They don't want to take responsibility. They refuse to communicate with each other. They dont value the urgency of their clients regardless of the situation the client is in.

It is as if they want the clients to go through the worse. My kids are now out of school because of this problem.