Abysmal Customer Service and Lack of Accountability at Trappers Trading

I am thoroughly disappointed and frustrated with the appalling customer service I've experienced with Trappers Trading. My ordeal began when I purchased Solomon shoes from their online store three months ago, only to find them already showing damage shortly after.

On November 25, 2024, their consultant, Meryl Masher, arranged for a courier to collect the shoes and send them to the supplier for inspection. This is where the nightmare truly began.

I sent follow-up emails on December 2nd and 3rd, 2024, seeking an update on my return. Silence. No response whatsoever.

Forced to take matters into my own hands, I called Trappers on December 3rd. To my shock, I was informed that Meryl Masher had left their employment, and they had no idea about the status of my return. They promised to call me back with an update on December 4th, 2024. Guess what? No call.

Now, their phone lines seem to be permanently engaged or simply unanswered. This level of incompetence and disregard for customer concerns is unacceptable.

To Trappers Trading: Your customer service is not just subpar; it's non-existent. You've lost all credibility in my eyes. This will be the first and last time I ever deal with your company.

I demand immediate action. GET SOMEONE TO CONTACT ME AND RESOLVE THIS ISSUE NOW!

To potential customers: Save yourself the headache and shop elsewhere. Trappers Trading clearly doesn't value its customers or their time.