BO
Bjorn O
Active since Mar 2009
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
Abysmal Customer Service and Lack of Accountability at Trappers Trading
I am thoroughly disappointed and frustrated with the appalling customer service I've experienced with Trappers Trading. My ordeal began when I purchased Solomon shoes from their online store three months ago, only to find them already showing damage shortly after. On November 25, 2024, their consultant, Meryl Masher, arranged for a courier to collect the shoes and send them to the supplier for inspection. This is where the nightmare truly began. I sent follow-up emails on December 2nd and 3rd, 2024, seeking an update on my return. Silence. No response whatsoever. Forced to take matters into my own hands, I called Trappers on December 3rd. To my shock, I was informed that Meryl Masher had left their employment, and they had no idea about the status of my return. They promised to call me back with an update on December 4th, 2024. Guess what? No call. Now, their phone lines seem to be permanently engaged or simply unanswered. This level of incompetence and disregard for customer concerns is unacceptable. To Trappers Trading: Your customer service is not just subpar; it's non-existent. You've lost all credibility in my eyes. This will be the first and last time I ever deal with your company. I demand immediate action. GET SOMEONE TO CONTACT ME AND RESOLVE THIS ISSUE NOW! To potential customers: Save yourself the headache and shop elsewhere. Trappers Trading clearly doesn't value its customers or their time.
0 replies
35 months ago
SAMSUNG ONLINE STORE STAY AWAY!!
I purchased a washing machine on 21 May and selected 24 May for delivery. The 24th came and NO delivery. So of course I phone their online orders and SAMSUNG had a payment gateway issue and funds were NOT allocated. You as SAMSUNG should have contacted your customers. Anyway, promises were made BUT still to date (29 May) NO delivery. I have canceled my order (let's hope I get my monies back). This has been the most pathetic experience I have ever had with a large corporation. I have always been a proud supporter of your products (TV, Fridge, Phone, Washing machine etc) however I will NEVER EVER purchase a product from SAMSUNG again.
159 replies
38 months ago
Safe and Trustworthy Lottery site
An easy, safe, and convenient way to purchase my lottery tickets online. I won R3000 and my winnings were reflected in my account within 3 days. I feel that they are 100% trustworthy.
0 replies
66 months ago
No delivery and Monies Gone - Be Aware All!!
The most unethical company I have ever dealt with. They take your deposit and then don't deliver your door as promised. Ask for my monies back and all communication gets ignored. When posting comments on their facebook page I get a message that I will never see my monies again. Please all be aware!!
0 replies
72 months ago
Bad and Arrogant After Sales Service - Never Again
Customer Service non existing and damaged policy against consumers act. We spend more than R8k with your company and one of the chairs are faulty/damaged/broken. All we asked for is a replacement chair. Then we get told by your arrogant customer care (Case:51536) that we had 48hrs to let you know if the chairs where faulty. What **** is that?? Our house build was not even done so we could not unpack our stuff. This goes against the consumers act and I will take it further. You definitely have lost a customer!!
105 replies
77 months ago
No Customer Support
You guys are a complete joke!! You and your courier company send my parcel to Richard Bay (I stay in Herm****). The courier company does not know what to do. no support from customer "no" care. I want to cancel my order and get a refund and then I get told I must wait till I get my package to request a refund..LOL.. the package I will never receive!!!
0 replies
136 months ago
Bad Servicing and now I am stuck without warranty!
I purchased my Mazda 2 in 2009 in Cape Town. I took a 2 year extended warranty on my car when it was purchased. I did my regular service at Mazda N1 City. At my 45 000 km service I informed the dealership that I had squeaking sound if I drove over a bump or clutched the car. They told me it is just the rubber molding at the exhaust and that they would adjust it. This would work for a while and then the squeaking would start again. At every service afterward the would do the same but with the same result. I then relocated to Johannesburg in July 2014 and took my car for a service at Mazda Fourways where they informed me that the rubber molding at the gearbox was the problem and they would need to replace it and because my car is out of warrant it would cost more than R1600 to do. I believe this problem should have been covered by the warranty as this problem has been around for 3 years!! Also Mazda N1 just tried to do a quick job to get service done and will not ever recommend them to anyone. I now have no choice to take this matter to the ombudsman for investigation as nobody at Mazda want to own up.
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)