1 reviews | Active since Member
This company deserves less than zero rating. I'm writing this more than 14 days after the traumatic incident because I'm still reeling from the horrific experience and the shockingly utter incompetence and lack of obvious crisis training and sense of urgency from your staff. And based on the number of online reviews and your poor rating I see that I am not the exception but rather the rule. Some emergency services watchdog should declare your company and staff unfit for operating in emergency services and you should be stopped from operating. During my emergency, while the patient was bleeding out and I could not control the bleeding, your call center staff seemed bored and asked a lot of questions, including how to spell my street name: B-A-....etc but then they incorrectly registered the address as R-I-...etc. thereby sending the ambulance to the wrong address and taking almost an hour to arrive, after asking us to stand outside at night, to wait for them. Why ask me my address when you just make up your own?! The ambulance driver and crew were just as useless, passing the call between them, and I was even asked to spell the street name phonetically. I called your call center and ambulance more than 7 times that night. I would not recommend your useless company to anyone in distress or a serious emergency situation. You make any situation worse and also put your clients in danger of opportunistic crime by asking them to wait for your ambulance outside in the street at night.