Travel Dreams
1.9|11 reviews
RM
Rashaad M
1 reviews | Active since Member
18 May 2020, 14:57
Traveling Dreams in Dreamland
For close on 2 months I have been liaising with Monique Exner regarding a contingency plan, due to the matter regarding COVID-19.
We were expected to travel mid-June 2020 and there clearly is no International flights expected for a few more months. Travel Dreams are not coming back to us on the matter,and we have to continuously follow up with them. Now, Monique is apparently away on Maternity Leave.
Travel Dreams further advised us that they do not offer replacement vouchers. I will also not accept a part refund - A full refund will be expected should there be a full cancellation . Alternatively, PROVIDE US WITH DIFFERENT OPTIONS!! The cost of this trip was roughly 60K... Not sure if Travel Dreams expects us to just leave the matter and let our money be wasted???
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Replies (105)Travel Dreams's replyOfficial
19 May 2020, 12:25Good afternoon Rashaad,
Please accept our apologies for the delay in contact. Just to confirm, Monique has gone on maternity leave. Your file has been handed over. Our Reservations Manager did receive your email yesterday and asked your new consultant to get back to you at soonest. Kind regards
Please accept our apologies for the delay in contact. Just to confirm, Monique has gone on maternity leave. Your file has been handed over. Our Reservations Manager did receive your email yesterday and asked your new consultant to get back to you at soonest. Kind regards
Best regards,
Travel Dreams's reply19 May 2020, 12:25
Official
Good afternoon Rashaad,
Please accept our apologies for the delay in contact. Just to confirm, Monique has gone on maternity leave. Your file has been handed over. Our Reservations Manager did receive your email yesterday and asked your new consultant to get back to you at soonest. Kind regards
Please accept our apologies for the delay in contact. Just to confirm, Monique has gone on maternity leave. Your file has been handed over. Our Reservations Manager did receive your email yesterday and asked your new consultant to get back to you at soonest. Kind regards
Best regards,