Travel In Pride - Durban - Dissatisfied

My parents booked a trip for their anniversary to CPT - it was the worst experience ever

My parents planned this 6 weeks in advance, there were numerous mistakes from the hotels to the flight details made by Travel in Pride (we still have messages to them explaining the correct details, but they had still booked incorrectly)

They refused to amend any of the mistakes they had made - including booking a flight from CPT to JHB (we are in Durban).

My parents' trip was from 8 Jan 2025 to 12 Jan 2025, it is currently the 9th of Jan and Travel in Pride contacts us to state that they have not booked the connecting flight from DUR to JHB (they made the error initially and was asked to rectify) - that my parents have to travel back on Monday 13th Jan 2025. They refuse to absorb the cost of their error.

Extremely unprofessional, they had also only sent all the finalized details on the the 8th of Jan, we have requested it from them numerous times before the date of travel, but they have just stated "your agent is on leave, we will find out and let you know"

their contact details info@travelinpride.co.za and 031-023-0742 are unreachable, unfortunately they only contact you when they want to, and don't provide feedback or rectify.