Travel In Pride - Durban - Dissatisfied

A follow up from my parents January experience -

Travel in pride had mentioned to my parents that they would have to stay overnight in JHB on the 12th of January 2025 as they could not get a flight from JHB to DUR the same day - which is unprofessional at they needed to return to work on Monday morning.

Out of frustration and being exhausted on their trip due to the run around that Travel in Pride had caused, my parents decided to book their own direct flight from CPT to DUR and requested Travel in Pride to cancel the CPT to JHB - Travel in Pride had advised that they will return all the monies owed to us - Travel in Pride said they would receive the money in 6 weeks (which would have been 02/03/2025)

My parents have followed up with travel in pride, who promised they would return as soon as received - we have tried contacting them in the past week, and they will not take our call

Please note that this company is unprofessional and lacks integrity - Would not recommend at all due to the lack of communication.

We have paid them in full for their quoted price, however we still have not been reimbursed for any of the errors made by Travel in Pride especially after highlighting all the things they have booked wrong/ not followed through on: - vehicle rental - flight from DUR to CPT - additional parking - challenges with the room booking which they had cancelled initially without our knowledge and only rectified once we highlighted that we contacted the hotel and they notified us of the cancellation.