DISGUSTING SERVICE FROM TRAVEL LINK

I went onto Cheap Flights to book a ticket to Jhb. During my booking the system through Travel Link it crashed on me so I went in and rebooked the flight and paid for it. Next minute 2 deductions were taken off my bank account. On contacting Travel Link they said that I should have contacted them immediately as it was not their fault that the system crashed and I would have to loose a portion of my refund which they promised faithfully to request a refund from Air Link and via whatsapp confirmed that they had done the request. On phoning Air Link today to find out where my refund was (almost a month down the line) they advised that Travel Link only requested the refund on the 18th August! If I hadnt even followed up with this, no refund would have been forthcoming. Its absolutely disgusting and at present I am now going to loose money and am sitting out of pocket for R2000 plus from Air Link who has a backlog due to COVID. The excuses never stop!