Unethical Business Practice

I would advise all people to be very aware of booking through this agency. I am not the only one, who has experienced unethical deductions of money from my account. They do not keep their word on refunding upon cancellation within 24 hours free of charge. Further to that, they have deducted one third of the ticket price from my credit card and it has been two months with still problems trying to retrieve my money. They never answer the phone and when they do, they promise to refund. They promise to send an e mail confirmation of their agreement. But they do not refund and do not answer the phone and in general have unethical business practice.