Bad service

The lady at the counter gave terrible service at the glen mall. She was laughing with people of her race but soon as I sat down her face changed and was very sour even way she spoke to me screemed lady get out of my face, this is so wrong is many ways. She asked me for proof of residency I didn't have a problem giving it to her I asked her if I could email it unfortunately my emails were on hold I don't know why cause other lady's email went without a hustle. I asked her to please wait for me to go get it in my car. Lord have mercy I ran to my car only to find the doors cloors it was not even 16:30 it was 16:25 managed to go in she went to shop kept me waiting how unprofessional. This is so sad.