ZERO CUSTOMER SERVICE

We booked a flight through Travelgenio and took the travel insurance option for in case the flight was missed or we had an issue. Unfortunately the flight was missed and for the past month and a half I have been trying to get the refund for the ticket. You send countless e-mails for assistance, follow their procedures and still nothing. What is the point of offering travel insurance if you don't allow the refund to be done.