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Travelgenio
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHG
Henriette G
1 reviews | Active since Jan 2020
27 Jun 2023, 10:17
Travelgenio - very disappointed and frustrated at the bad service
We bought a ticket through Travelgenio from Emirates. Emirates refunded Travelgenio in March but we still haven't received or refund. It's totally unacceptable as this is daylight *******. Very unprofessional.
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Henriette G
1 reviews | Active since Jan 2020
27 Jun 2023, 10:17
Travelgenio - very disappointed and frustrated at the bad service
We bought a ticket through Travelgenio from Emirates. Emirates refunded Travelgenio in March but we still haven't received or refund. It's totally unacceptable as this is daylight *******. Very unprofessional.
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Michelle M
1 reviews | Active since Jan 2020
11 Nov 2022, 12:11
Flight ticket not received
I bought a flight ticket from this company and still have not received it
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Michelle M
1 reviews | Active since Jan 2020
11 Nov 2022, 12:11
Flight ticket not received
I bought a flight ticket from this company and still have not received it
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2022, 12:41
Illegal activity - Travelgenio
My fiancé attempted to book with them. However, after payment was completed they entirely erased her and her email address. They are fraudulent and something should be done!!!!!!! The flight was reserved in her name, yet, they have not paid and will not answer phone calls!!!!!!!!!!!!!
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2022, 12:41
Illegal activity - Travelgenio
My fiancé attempted to book with them. However, after payment was completed they entirely erased her and her email address. They are fraudulent and something should be done!!!!!!! The flight was reserved in her name, yet, they have not paid and will not answer phone calls!!!!!!!!!!!!!
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Nanette B
1 reviews | Active since Jan 2020
26 Jul 2022, 10:03
Travelgenio Def DONT use them ever
Absolutely Shocking disgusting experience when it comes to refunding your tickets that you paid insurance for. We are in need of serious assistance regarding the above booking made with an Agent called Travelgenio. We have made the booking on 1 June 2022, paid at the same time with Insurance for all 3 tickets. We are now in a situation where the company is relocating us. I have followed all steps and procedures to give the documentation required and every time they need something else before I get my refund. Everytime Travelgenio sends a mail it is more documentation that they require and I am now running out of time to get the refund into the account it was paid from, like they also stipulate in their terms and conditions. Travelgenio is really giving Ethopian Airlines a horrible name, which can clearly not be good for the Airlines. I have all correspondence available from day 1 of the cancellation request which I can forward to you with pleasure. My ticket numbers with Ethopian Airlines, is definitely booked, I have confirmed that. If you require the ticket numbers I will gladly give them to you as well. If anyone can urgently assist me in this matter, I will really appreciate it. Regards Nanette Botha
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Nanette B
1 reviews | Active since Jan 2020
26 Jul 2022, 10:03
Travelgenio Def DONT use them ever
Absolutely Shocking disgusting experience when it comes to refunding your tickets that you paid insurance for. We are in need of serious assistance regarding the above booking made with an Agent called Travelgenio. We have made the booking on 1 June 2022, paid at the same time with Insurance for all 3 tickets. We are now in a situation where the company is relocating us. I have followed all steps and procedures to give the documentation required and every time they need something else before I get my refund. Everytime Travelgenio sends a mail it is more documentation that they require and I am now running out of time to get the refund into the account it was paid from, like they also stipulate in their terms and conditions. Travelgenio is really giving Ethopian Airlines a horrible name, which can clearly not be good for the Airlines. I have all correspondence available from day 1 of the cancellation request which I can forward to you with pleasure. My ticket numbers with Ethopian Airlines, is definitely booked, I have confirmed that. If you require the ticket numbers I will gladly give them to you as well. If anyone can urgently assist me in this matter, I will really appreciate it. Regards Nanette Botha
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Jenna D
1 reviews | Active since Jan 2020
2 Jul 2022, 11:21
ZERO CUSTOMER SERVICE
We booked a flight through Travelgenio and took the travel insurance option for in case the flight was missed or we had an issue. Unfortunately the flight was missed and for the past month and a half I have been trying to get the refund for the ticket. You send countless e-mails for assistance, follow their procedures and still nothing. What is the point of offering travel insurance if you don't allow the refund to be done.
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Jenna D
1 reviews | Active since Jan 2020
2 Jul 2022, 11:21
ZERO CUSTOMER SERVICE
We booked a flight through Travelgenio and took the travel insurance option for in case the flight was missed or we had an issue. Unfortunately the flight was missed and for the past month and a half I have been trying to get the refund for the ticket. You send countless e-mails for assistance, follow their procedures and still nothing. What is the point of offering travel insurance if you don't allow the refund to be done.
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Sherizana K
1 reviews | Active since Jan 2020
16 Jun 2022, 20:12
TRAVELGENIO SCAM
If there was a - rating that I could give that’s what I would give this company! They have scammed me off a flight to Brazil that was cancelled due to Covid restrictions it has now been over 7 months I have not received a refund! Never use this company for anything as you will be scammed!
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Sherizana K
1 reviews | Active since Jan 2020
16 Jun 2022, 20:12
TRAVELGENIO SCAM
If there was a - rating that I could give that’s what I would give this company! They have scammed me off a flight to Brazil that was cancelled due to Covid restrictions it has now been over 7 months I have not received a refund! Never use this company for anything as you will be scammed!
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Carla H
1 reviews | Active since Jan 2020
23 Mar 2022, 08:45
Happy Customer
I was pleasantly surprised with the quick booking and receiving of my ticket in less that 4 hours. I was very anxious after reading all the reviews because I booked and paid before I read the reviews. I can speak from someone booking a local flight in my country (SA) that I am very happy with the service I received.
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Carla H
1 reviews | Active since Jan 2020
23 Mar 2022, 08:45
Happy Customer
I was pleasantly surprised with the quick booking and receiving of my ticket in less that 4 hours. I was very anxious after reading all the reviews because I booked and paid before I read the reviews. I can speak from someone booking a local flight in my country (SA) that I am very happy with the service I received.
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