Active since May 2020
If there was a - rating that I could give that’s what I would give this company! They have scammed me off a flight to Brazil that was cancelled due to Covid restrictions it has now been over 7 months I have not received a refund! Never use this company for anything as you will be scammed!
After contacting mtn for 2 months i still have no received any assistance with regards to an upgrade as they've been out of stock for 2 months on almost all the iPhones. So disappointed with this level of service.
A couple weeks ago i purchased items from cotton on delivery was made and upon opening my package one of the items was in a unpleasant condition i then forwarded images to the cotton on team and asked how this could be resolved at first i didn't get a reply so i took to messaging them via direct message on ig where i did get a reply and was asked for my details and order number to have customer care look into it within the next day i received feedback from their team stating i would receive a full refund for the item and free delivery on my next purchase i was pleasantly surprised at the level of customer care from the cotton on online team
I logged a call two weeks ago to query about a contract the agent advised i should wait for them to return my call till this date i have not heard back from them.
Placed an order last week Thursday the communication from the superbalist team was superb they had let me know right through about the status and precise delivery date of my order Via email and sms Received my order on Tuesday I was pleasantly surprised at the speedy delivery considering the pandemic and delays Extremely happy what a great shopping experience should be like
Always a pleasure shopping with swiitch beauty Rabi and the swiitch team are so attentive I remember once having an issue with a courier company that was out to deliver my parcel and the courier guy didn't have me sign for it but the order was showing signed and delivered and I hadn't received anything i got in touch with the swiitch team and they were more than happy to assist and do the necessary investigation and I received a new order which I got within 3-4 days Swiitch beauty comes highly recommended for affordable great quality local brand
Would rate my experience as zero to non almost 2 weeks ago I placed an online order made payment etc order was said to be processed after a day or two I received an email saying I have not made a payment I sent tfg a mail saying look my acc was debited how is this possible a day later I received another email saying we sorry your order has been canceled due to stock being unavailable Eventually after sending several emails someone responded to my email this week regarding my order so I thought okay due to the pandemic things are a tad crazy il give them a break I saw a pair of sneakers I wanted to purchase online went through to check out only to find their online portal was giving me issues eventually my order went through after an hour or so I received an email saying there is no stock in size 5 after my order was checked out I went onto ig to voice my opinions only to get a rude reply from sport scene the customer service at tfg group and sport scene is terrible
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