Poor Maintenance / Worst Experience

I am using LekkeSlaap & Travelground for years. There was a group of pensioners about 11 ladies which we booked a house called Deja Blu on the Southbroom. As soon as we entered the property there were a number of maintenance issues. We booked 2 months prior to our coming & this nightmare house everything was wrong,How does Travelground advertise a house charge people R1750 a night but nothing works . We were ********** , the circumstance of being stranded & we must just settle for these conditions. One of the old ladies could of been admitted in hospital because the shower door was a problem & it shattered .Travelground is failing to understand the the seriousness of my unhappy friends who may I say are senior citizens. We drove almost 2 hours so that the ladies can swim & have some activities to do hence that is why we chose Deja Blu. How deceiving can the pictures be because the pool was as green as Mos , plus the creepy crawly wasn’t working. Upon arrival Nigel the caretaker had mentioned to the ladies about the diaper being stuck in the pool & creepy crawly, he also told us that the pool will be cleaned the next day & it will be available for use. He didn’t come back to sort it out & neither could we use it the next day because it was the same colour. My point is the maintenance of the property was very poor, I would of not advertised the place if there were so many things such as the stove & air fryer that was not working. Do you guys not work with a checklist ? Put yourself in our shoes as I was in tears because we wanted to be placed in a better accommodation which we were happy with. We only ended up staying because it was already 4pm that afternoon & driving around to the next accommodation would have been a waste as we were hungry already from the 2hr drive. I would of not paid at all for this accommodation as we all felt like we have been ********** especially being pensioners coming so far to come to problems. I dealt with LekkeSlaap for years with Ryan Mostert, Cherine & Megan & have stayed In Mooi River Luxury , Marlin Manor & Margate Sands never had I experience such a horrible stay. It feels more like a nightmare . One of the guests went to shower & 3 of us ladies were sitting in that same room after we heard a scream & the shower door shatters into pieces with splinters stuck all over her legs . I wont be wasting airtime to call you guys several times to complain about our unhappiness.

Laney Naidu