TRAX KTM terrible service

I took my sons 2019 KTM to TRAX KTM.

The engine had seized, however they called to say the pistons and rings were fine and that the Conrod needed to be replaced.

They gave me a quote for R 20k and I had to pay 70% up front. Only once they received my money did they tell me that they don't have the parts and it will have to be imported which will take 4 weeks.

One of the best selling KTM's and a simple gasket has to be imported from Austria?! When I asked them for the part number so I can try to source the part myself they told me I can't.