No assistance for stolen order

I ordered a pair of boots from another store. I was told it would arrive in one week. Three weeks later, I hadn’t received them and the in-store staff evaded all my attempts to get an update. It is only when I went in store that the staff had the decency to tell me that the vehicle which was transporting my shoes had supposedly been ‘hijacked’ and my shoes stolen. When I asked if they could assist with sourcing the boots from head office or another store, I was met with rude, uncooperative attitudes and curt responses. Not only did they lose my order, but the offered no assistance whatsoever and didn’t even bother to update me! Awful service from Avinash and team.