Worst Service Ever

I am writing to express my deep dissatisfaction with the service I received from your company. I booked a move with Trek-Move and paid the required deposit well in advance, trusting that your team would deliver on the agreed-upon schedule and service quality. On the scheduled day of pickup, I was promised that the truck would arrive between 7:00 AM and 8:00 AM. Not only did your team fail to arrive, but I was also forced to initiate contact myself, only to be informed that the truck had allegedly “broken down.” No alternative arrangements were offered, and despite multiple attempts to reach your office, my calls went unanswered. To make matters worse, your company has refused to refund my deposit, despite failing to provide the service I paid for. This is not only unprofessional but also *********. I demand an immediate refund of my deposit and a formal apology for the inconvenience and stress caused. If this matter is not resolved promptly, I will be left with no choice but to escalate the issue through consumer protection channels and share my experience publicly to warn others. I hope you take this complaint seriously and act swiftly to resolve it.