Trekkinn shoes took 3 months to arrive in SA

Order hiking shoes, took 3 months to arrive. Eventually arrived via, post office! Had to pay over R1000 in customs. Order date 9 Feb Recieved date 7 May No contact from the company. No contact details on their website. They emailed me an order confirmation but did not reply to the emails I sent them. I did get the shoes, but I think they should improve customer service and use a, courier for SA orders.