Incompetence and Lack of Customer Satisfaction

I have been struggling to get proof of payment from them showing my account has been paid up and all I get is the run around from them claiming that only once they have paid it over to their client I can get my refund from the actual client because now I have paid the account twice. I am due a refund of R2,936.61 from Finance27 and between them and Triple Advanced Investments I am disgusted by the lack of communication. I tried to get my statement showing that I paid the account and now I have to wait a week because they first have to pay the money over and I have other obligations. They are quick to deduct money but when you need assistance you are met by sheer incompetence. I would give -2936 stars if I could.