Zero service from my so-called managing agency

Triskyl doesn't even deserve a red star rating, they do not deserve a star at all. I have not received good service from them in the last 12 months that I have stayed in a complex that they manage. Water usage is unfairly split in this complex and when I query this, I get told that mogale city took away the free water and the account went up with R7800.00 for the complex. If I divide this by 77 units, it is less than R100.00 per unit increase - which I am happy to pay. But my water went from R291.00 to R676.00 in one month and Triskyl is not answering me as to why, they are saying that it was used and need to be paid. The person doesn't suggest that there could be a fault with the water meter, or a burst pipe or anything showing that he will sort this out. I must just pay. We are 2 adults and 2 kids of 7 and 9. We all leave home at 5:50 am and return around 16:15 - I have no domestic worker, nobody is at home during the day. I am asking my Managing Agents to assist and they are not willing to assist. I must just pay. Not happy with this service and will not recommend them to anyone,